Comment: I got the quotes today, but they were sent on the 1st october... 14 days after the swap deadline.
You didn't tell me about it when I inquired after it... I'm sorry, but I don't feel you deserve a 5 :(
Response: I'm sorry you feel this way, but you didn't contact me to tell me you'd been so late in posting, and when I inquired after the letter, you just told me that you HAD sent it, implying you did it on time :(
Response: I responded to her inquiry. She said "no worries" then I get this rating. I have apologized.